The following terms and conditions apply to the use of the GradePals website. By accessing and using the website, you agree to be bound by these terms and conditions. These terms and conditions constitute the entire agreement between you and GradePals regarding your use of the website and supersede any prior agreements or understandings.
GradePals is a platform that connects customers with freelance writers who provide academic writing services. The services offered by GradePals are for educational purposes only.
The website and its content, including but not limited to text, graphics, logos, and images, are protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or modify any content on the website without the prior written consent of GradePals.
GradePals reserves the right to refuse service to anyone at any time for any reason.
Definition of Terms
- The term Website pertains to GradePals.com, as well as its mobile website and application.
- The terms “Customer“, “
- You or Yours refer to anyone who submits, places, or pays for an Order, uploads information or transfers payments on the website for a service.
- Content encompasses all materials available on the Website or Services, including text, data, images, links, and software.
- A Writer or an Expert is an individual hired on a freelance basis by the website to provide services to you as the customer.
- The Ordering System is the software that ensures uninterrupted communication between the Customer and the Expert or Support Team.
- An Order is a paid electronic request made by a Customer, which specifies the work’s scope and requirements.
- The e-wallet Balance is the total amount of unused funds in a Customer’s account that have not been applied to an Order.
- Order Cost is the total amount of funds to pay for a specific Order after an Expert has been assigned.
- Escrow refers to the financial agreement in which the Company controls monetary transactions between the Customer and the Expert.
- The Service is the value provided by a Writer within a specific timeframe, according to the Customer’s educational requirements.
- The Product is the result of a delivered Service and is intended for learning and understanding purposes only.
- Order Revision is a request made by a Customer to edit the final version of the Product.
- The Quality Assurance Department (QAD) is the team of editors responsible for evaluating and protecting the quality of the Company’s Products and Services.
- The Support Team or Support or Admin is the team responsible for coordinating and assisting with Orders and Services.
Our Terms and Conditions
We grant access to our services through our website GradePals.com, mobile website, and mobile application, to individuals referred to as customers. Access is subject to these Terms and Conditions (“Terms”), which may be revised periodically by us.
1. Placing an Order and the Order Process
You can complete your order by filling out the form from our website. This order form has various details, such as delivery terms, order parameters, and the scope of work. While filling out, ensure you give accurate information as guided by this order form. The move will prompt the expert to give you the right product.
The company can still re-evaluate the details to ensure the customer gets the right deal. In case of any mismatch, the support team will harmonize that section to ensure they give the customer the right product.
We measure the volume of work by the number of words. Before we deliver the product, we ensure we are within the given word count. If there is a page mismatch or less or more words, the client can request a revision to adjust accordingly.
The client can liaise with the support team to request any changes suppose the expert writer is yet to begin the work. If you want to make extra changes, you should pay for them before the expert begins to enforce them.
Generally, here are the guidelines for our orders:
- The client should supply the sources within 30 minutes for the orders due within 12 – 24 hours.
- The customer should give the sources within one hour for the orders due within 24-72 hours.
- Issue sources a day in advance with any order with a 72-hour deadline.
In case the client fails to give the materials within the deadline, then there will be a time extension or must make an extra payment. Also, the company does not take responsibility for incorrect or changed instructions.
The client should use the messaging system when contacting the support team or the expert. When you place an order with us, you will be acknowledging that you will have to wait for some hours before getting a response for the expert.
You should use your personal account when tracking the progress of your order through a support team available 24/7. The good news is that the customer can access the profile of any expert writer and pick the best to do the job.
When ordering your service, avoid using abusive, illegal, threatening, obscene, violent, or harassing sentiments.
2. Direct Customer-Writer Interactions
The company does not interfere with any interactions between the client and our expert except for the following cases:
- To verify if they are complying with our terms of service.
- To improve service delivery or
- As stated in our policy.
Our clients should know that we provide services to facilitate learning, not cheating. For example, you agree that you are not hiring an expert to take quizzes, do assignments, or write papers for you. In addition, you agree that you are not using our services intending to violate academic honesty, your workplace, or any other institution like schools, colleges, or universities.
Delivery of an Order
The company will meet the deadline as indicated in the order. The client should provide the right contacts to receive the final product on time. The company does not take responsibility for the wrong email provided by the client, internet outages or spam filters, or anything beyond the company’s control. The client should contact the support team for better assistance with order delivery.
The client is responsible for downloading the serviced product on time as soon as we deliver. We deliver orders through our completed service tab or in-app service tab. We will send you an email with a link to this tab to download.
Before approval, the customer should review each order carefully. There will be no revision request after eight days. This is in line with our refund policy.
Order Revision
Before you want your revision done, use our company’s email or messaging system to receive a free revision request. Suppose the customer misses the revisions request deadline, then one must pay for additional charges. The quality Assurance Department may decline the revision if the request contradicts order instructions.
Use of the products
One should agree that the product is for non-commercial or personal use only before making any payment. You should not display or distribute this product in a manner that limits personal use. The intellectual properties of the product remain with the company.
3. Order Payments and Discounts
Before getting our service, you must agree to pay for the order. You should use a payment card at least six months before expiration. We will still ask you to provide a photo of your credit card. We offer confidentiality on this part.
You should check for our pricing before making your payment. We will only act on your order after payment. We also give bonuses or discounts to our customers according to our policies. The client can still use the promo code to complete the order form. The company gives equal opportunities to all clients without favor or exceptions.
After completing your order valuation, the company may request additional money or time based on the final review. Suppose the customer wants to withdraw the order; according to our policy, there will be a refund.
One can only use a master card, American Express, of a visa when placing or buying orders. Prices are subject to change. In this regard, any pricing posted on our website can still change without prior notice. Furthermore, we may add new services for extra charges or fees at our discretion. When prices increase, the orders placed after this increase takes effect.
Third-Party Payment Processors
The website uses third-party payment processors when processing payments and other monetary transactions. You must agree with our payment processor privacy policy to use this service. We do not store or view your full credit card or payment method information here. Instead, such information goes to payment processors directly.
Our payment processor will collect the details of your payment method for all your purchases and charge your payment option as per the order. We store your first and last name, the transaction number, and the last four digits of your card for tax and financial reporting services. You should agree that we are not breaching your credit card security or privacy.
Your present and warrant that:
- You pay for any charges you encounter during the service, including any inkling taxes.
- You will not transfer your password to anybody or allow one to use your account.
- You supply the correct and accurate information about your order, account, and payment.
- Your payment method company will honor the charges incurred by you.
- You will alert us of any prohibited or unauthorized access to your account.
Suppose you alter your payment information, account, and order; then you should update this information immediately to complete your instructions. The company does not take responsibility for any unauthorized use of your debit or credit card by a third party in line with your use of our services.
4. Account suspension or deactivation
We may suspend or deactivate your account without prior notice and take any legal and technical steps to deter you from using our website for any reason that violates our policy. However, we will not delete your content per our terms and privacy policy.
GradePals may terminate your use of the website at any time if you violate these terms and conditions or engage in any fraudulent or illegal activities.
5. Intellectual Property
We protect any website materials, such as text, graphics, music, videos, logos, names, artwork, and illustrations, by trademark, logo, and other laws. We don’t want these materials published, sold, shared, or spread without written permission.
All service marks are our trademarks which may include products, names, associated logos, designs, slogans, product, and service names, etc. One should never use such items without the company’s prior written permission.
6. Company’s Responsibilities
GradePals is not responsible for any damages or losses incurred as a result of the use of the website or the services provided by freelance writers.
By using the website, you agree to indemnify GradePals and its affiliates from any claims or damages arising from your use of the website or the services provided.
We abide by our copyright laws. Since our website has links to other websites, we do not guarantee the content from these websites complies with our terms and conditions. For this reason, we do not control the content that comes from this website. You can only visit these links at your own risk.
The website may contain links to third-party websites, which are not under the control of GradePals. GradePals is not responsible for the content of any linked website or any link contained in a linked website.
7. Customer Privacy
You can refer to our privacy policy as indicated on our website. You can learn more about the security of your personal information while using our website.
We value the privacy of our customers. We do not disclose their details to other parties. The company processes all your transactions through a secure online payment system to protect your data.
Note: The Company does not take responsibility for the information disclosed without our consent. You should refer to this part of our privacy policy.
8. The Warranties we offer
After submitting your order, you will agree that;
- You are using our service at your own risk
- You should use our service only for learning purposes, research, and reference.
- We own the authorship provided by our experts. You should not use our product in any case without written permission.
- We do not guarantee that our product is error-free. The customer must ensure that the information is useful and accurate.
- We are not responsible for any damage that comes from the information from our product. It is the client’s responsibility to evaluate the accuracy of the information given.
- We are not responsible for any generated results through using our website. We offer no warranty on that.
9. Giving us Feedback
We offer you an option to give feedback about our services. You can give us written consent to use your feedback to improve and promote our services. We value your feedback to ensure we get the right information to improve our service delivery.
Final Word
The failure of GradePals to enforce any provision of these terms and conditions shall not be deemed a waiver of such provision or any other provision.
GradePals reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms and conditions regularly.
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
If you have any questions about these terms and conditions or the services provided by GradePals, please contact their customer support team.